Terms of Service

These Terms of Service ("Terms") govern your use of the EMAN EMAN application and website (the "Service"), operated as an individual undertaking. By creating an account or using the Service, you agree to be bound by these Terms.

1. About the Service

EMAN EMAN connects buyers with merchants selling surplus food at a reduced price, and provides information on scholarships, internships, and job opportunities. EMAN EMAN acts as a platform facilitating these connections and is not the seller of the food items listed by merchants.

1.1 Nature of the Product — Surplus Food
The food items listed on EMAN EMAN are surplus food: items that are still safe and fit for consumption, but which a merchant was unable to sell during its normal service hours that day. By purchasing an item, you acknowledge and agree that:

• The item must be consumed promptly, ideally on the same day it is picked up, and is not intended to be stored or kept for later consumption;
• Merchants determine, and are solely responsible for, what is safe to list as surplus food (see Section 4);
• You accept this surplus nature as a condition of the reduced price, and agree that EMAN EMAN is not liable for spoilage or quality issues arising from delayed consumption or improper storage after pickup.

By checking the consent box when creating your account, you confirm that you have read and accepted this clause together with the rest of these Terms.

1.2 Nature of Opportunity Listings
Scholarship, internship, and job opportunities shown in the App are curated from third-party sources (universities, foundations, government programs, and other organizations) that are not affiliated with or operated by EMAN EMAN. EMAN EMAN does not guarantee the accuracy, completeness, or continued availability of any listed opportunity, including deadlines, eligibility requirements, or application procedures, which may change at any time at the sole discretion of the issuing organization. You are responsible for verifying all details directly with the official source before relying on them, and EMAN EMAN is not liable for any loss or missed opportunity resulting from outdated, inaccurate, or unavailable listing information.

2. Accounts

• You must provide accurate information when registering and keep it up to date
• You are responsible for keeping your password confidential and for all activity under your account
• You must be at least 13 years old to use the Service
• One person may hold at most one User account and one Merchant account per device role

3. Orders & Payment

3.1 Prices, Stock & Pickup Window
Prices and stock quantities are set by merchants and may change without notice. Each order must be picked up within the pickup time window shown at checkout. Orders not picked up before that window ends are automatically marked "expired" (no-show): the reserved stock is not returned to the merchant's available inventory, and any amount already paid for that order is not refunded, as the merchant has already set the item aside and forgone selling it to another buyer.

3.2 Payment Methods
Orders may be paid via (a) Cash on Delivery ("COD"), paid directly to the merchant at pickup, or (b) GoPay/QRIS processed through our payment partner, PT Midtrans (Midtrans), a licensed payment gateway. EMAN EMAN does not store your card or e-wallet credentials; these are handled entirely by Midtrans in accordance with its own security standards.

3.3 Cancellation Policy
An order that is awaiting pickup may be cancelled by the buyer from the Orders tab, subject to the following tiers, determined automatically based on time remaining before the pickup window ends and the order's payment status:

• Free cancellation — cancelling 2 hours or more before the pickup window ends carries no consequence. If a paid (GoPay/QRIS) order is cancelled within this window, the full amount paid (including any promo discount already applied) is refunded automatically via Midtrans (see 3.5).
• Late cancellation, unpaid (COD) order — cancelling with less than 2 hours remaining is still permitted, but is treated as a late/disruptive cancellation and triggers the penalty described in 3.4, because the merchant has already prepared the item expecting pickup.
• Late cancellation, paid (GoPay/QRIS) order — orders already paid for cannot be cancelled once less than 2 hours remain before the pickup window ends; the order must be picked up as scheduled. Failing to do so is treated as a no-show under 3.1 (no refund).
• Repeat offenders — if your account has a prior late-cancellation violation, the free-cancellation window for your subsequent orders is tightened from 2 hours to 1 hour before the pickup window ends.

3.4 Late-Cancellation Penalty
Each late cancellation of an unpaid order (per 3.3) deducts loyalty points from your account (an amount equal to the points you would have earned had the order been completed) and applies an escalating restriction based on your cumulative violation count:

• 1st violation — points deducted; account temporarily locked from placing any new order for 24 hours.
• 2nd violation — points deducted; account locked from placing any new order for 7 days (168 hours).
• 3rd violation onward — points deducted; the Cash-on-Delivery payment method is permanently disabled for your account (you may still order using GoPay/QRIS, which requires upfront payment and therefore carries lower risk of disruption to merchants).

These thresholds (deduction amount, lock duration) may be adjusted by EMAN EMAN from time to time to maintain fairness to merchants; the values in effect at the time of your cancellation apply.

3.5 Refunds
Where a refund is due under 3.3 (free cancellation of a paid order), it is processed automatically through Midtrans for the exact amount actually charged to you (i.e., after any promo discount — EMAN EMAN, not the merchant, absorbs the cost of promo discounts, see 4.1). Refunds are normally credited back to your original payment method within Midtrans' standard processing time. No refund is issued for: orders cancelled outside the free-cancellation window, orders left unclaimed (no-show, per 3.1), or COD orders (since no payment was made in advance). If a refund you are entitled to has not arrived after a reasonable processing period, contact us via the WhatsApp number on our homepage or the in-app support menu.

3.6 Merchant Commission
EMAN EMAN charges merchants a commission (at the rate agreed with each merchant individually, communicated through the merchant portal) on all completed (picked-up) transactions, regardless of payment method:

• COD orders — the buyer pays the merchant directly at pickup. EMAN EMAN separately invoices the merchant for the commission owed on those transactions.
• GoPay/QRIS orders — payment is received by EMAN EMAN through Midtrans first. EMAN EMAN deducts the agreed commission before disbursing the remaining amount to the merchant.

In both cases, commission is calculated on the item's normal listed price before any promo discount — merchants always receive full value for promo-discounted orders, with the discounted amount reimbursed to them by EMAN EMAN separately.

4. Merchant Responsibilities

Merchants are solely responsible for the quality, safety, accuracy of description, and legality of the food items they list. EMAN EMAN does not inspect, prepare, or guarantee the condition of any food sold through the platform.

4.1 Protection for Merchants Acting in Good Faith
Provided a merchant has listed and prepared an item in good faith as genuinely safe, fit-for- consumption surplus food at the time of pickup, the merchant is not liable for quality or safety issues that arise afterward due to a buyer's delayed consumption or improper storage — consistent with the buyer's own acknowledgment in Section 1.1. Buyers agree not to file complaints, reviews, or claims against a merchant for issues caused by their own failure to consume the item promptly.

5. User Conduct

You agree not to: provide false information; use the Service for any unlawful purpose; harass or abuse other users or merchants via chat or voice call; attempt to circumvent, disable, or otherwise interfere with security features of the Service.

6. Reviews & Ratings

Reviews must reflect your genuine experience. We reserve the right to remove reviews that are abusive, fraudulent, or unrelated to an actual transaction.

7. Consultation Feature

The career/scholarship consultation feature connects you with a consultant via WhatsApp outside the App. EMAN EMAN facilitates this introduction but is not a party to, and assumes no liability for, the advice given during such consultations.

8. Intellectual Property

The EMAN EMAN name, logo, and application design are owned by us. Content submitted by users and merchants (photos, descriptions, reviews) remains owned by the submitter, who grants EMAN EMAN a license to display it within the Service.

9. Limitation of Liability

The Service is provided "as is". To the maximum extent permitted by law, EMAN EMAN is not liable for indirect, incidental, or consequential damages arising from your use of the Service, including but not limited to issues with food quality, missed pickups, or third-party service interruptions (payment gateway, voice call provider, push notification service).

10. Account Termination

You may delete your account at any time via the "Delete Account" menu. We may suspend or terminate accounts that violate these Terms.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the Republic of Indonesia.

13. Contact

Questions about these Terms can be directed via the WhatsApp number listed on our homepage, or through the in-app support menu.